Outlook 2010 stores it differently and therefore you have to import this file if you’re trying to get suggestion data from an older version of Outlook into Outlook 2010.Ĭheck out the above Microsoft KB article on how to do this. ![]() Method 2 – Import NK2 FilesĪll versions of Outlook before 2010 stored this name/email information in a file with a NK2 extension. If you see that the repair tool fixed some problems with the PST file, then you’ll probably be lucky and the autocomplete should be working normally again, especially if it was resetting each time you closed and opened Outlook. By default, it should be called Outlook.pst. If it’s in the default location, browse to C:\Users\Username\AppData\Local\Microsoft\Outlook. Also, newer versions of Office may store the file in the following location: C:\Program Files\Microsoft Office\root\Office16Ĭlick Browse and navigate to your PST file. ![]() For example, if you are running a 64-bit version of Office and a newer version, then the path could be C:\Program Files\Microsoft Office\Office15. Note that the path may be different depending on your version of Office. You can do this by going to the following location on Windows 64-bitĬ:\Program Files (x86)\Microsoft Office\Office14Īnd running the scanpst.exe file. The first thing to try is to repair the PST file and see if the autocomplete entries come back or stop resetting. The usual problem when autocomplete stops working has something to do with your PST file. In this article, I’ll go through a few methods I’ve learned over the years to fix the autocomplete problem in Outlook and how to transfer the autocomplete suggestions from one Outlook to another. I’ve also run into the problem where the autocomplete will work within one session of Outlook, but the second you close it and open it again, the entries are all gone. If you have used Outlook for years, then your autocomplete database could be huge and if it suddenly stops working, it becomes a real pain to email someone! Sometimes autocomplete stops working because of problems with the PST file and other times it’s because of upgrading to a newer version of Outlook from previous versions. ![]() Suggested Contacts was created for this group of people - they won't lose their addresses and the automatically saved addresses won't clutter up the "good" Contacts folder.Note: If you are in a corporate environment, then technically your contacts are being stored in the cloud (Exchange server). Except the autocomplete list corrupted easily. In older versions of Outlook, a lot of users stopped creating contacts and just used the auto-complete cache as their address book. It's just a cache of recently used list of addresses. The Autocomplete list contains the addresses that come up when you begin typing in the To field. This is expected, since it's just the "box" your other address lists are stored in. When you select Outlook Address Book, it will say that there are No entries in this Address Book. Note: The top level listing " Outlook Address Book" is the container that holds all address lists (for many people, Contacts is the only list). Outlook Contacts folders and GAL (for Exchange users) are the address books, cards, and scraps of paper containing addresses stored within the drawer. The Outlook Address Book is a container that holds all your sources for addresses. I like to compare Outlook's Address Book to a shoe box or desk drawer where, in the past, we kept address books, business cards, and scraps of paper with addresses or phone numbers. It's not a "real" folder or contact list, but a virtual view of all contact lists available to Outlook. ![]() The address book contains a list of all Contacts who have electronic addresses (a Fax number is an electronic address).
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